FAQs

Questions about ordering, delivery and returns

These answers summarise the current Corporate Furniture Kenya ordering policies.

How is delivery arranged?

Delivery availability, cost and timing are confirmed based on destination, stock status and order size.

How much is delivery?

The standard delivery fee is KSh 1,000.

How quickly can an order be delivered?

Delivery timing depends on stock availability, order size and destination. Contact us for the current estimate.

Is assembly included?

Yes. Assembly is included at no extra charge, and there is no extra charge for stairs or difficult access.

Can I choose a delivery date or time?

Yes. Customers may choose a delivery date and time.

Can I collect my order?

Yes. Showroom collection is free.

What happens if I am not available for delivery?

A redelivery charge may apply if the customer is unavailable for an agreed delivery.

What is the return window?

Eligible items may be returned within 14 days. Order issues should be reported within 24 hours.

Are made-to-order items returnable?

No. Made-to-order items are non-returnable.

Is there a restocking fee?

A 15% restocking fee applies where relevant.

Can I request a quotation for several products?

Yes. Use Request a Quote for several items, full office requirements, procurement lists, RFQs or tender documents.

Which payment methods do you use?

Current payment arrangements include cash/M-PESA on delivery and bank transfer.